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  • Call our surgery0118 987 2294
  • Emergency0118 959 4007


We always aim to offer you and your pet the highest standards of care and service and are always so grateful for the time our clients spend giving us any feedback.  

We like to hear where we have provided an excellent service but also the important chance to learn about areas where we could improve.  

All feedback is appreciated and we will always try to act on your feedback as soon as possible. 

Ways we invite you to give us your feedback:

  • All clients receive a Client Satisfaction Survey invite email within 7 days of each visit; response to this is, of course, optional.
  • Please always feel free to contact us by email on

These emails are checked daily Monday to Friday by a member of the management team and will be treated in confidence.  


Many thanks for any time you may take getting in touch.

Jo Le Burn, Practice Manager