COVID-19 update

** PRACTICE UPDATE **

We are very excited to announce that we are now able to welcome clients back in to practice

Things will look a little different from usual in order to keep everyone as safe as possible; apologies for the long post but please do take the time to read what you can expect:

  • When you arrive please let us know you are here and wait outside
  • When it is time for you appointment someone will welcome you and your fur baby inside:
  • We kindly ask that you wear a face covering (please bring your own; but don't worry as we can provide one if you don't have one or you forget) and you will be asked to sanitise your hands on entry.

We also ask that only ONE person visits per consult.

  • You will then be asked to take a seat in reception.
  • The vet or nurse will greet you from the consult room door and take a history.
  • They will then guide your animal into the consult room for their examination / treatment, while you remain in reception.
  • Here is the exciting part : we have installed a transparent consult room door so that you can still feel part of the consult and watch what is happening!
  • After a final discussion with the clinician you can make your way to the front desk to collect any medication and settle up (and of course have a little catch up with our lovely client care as usual!).

We have screens in place here for your safety.

Thank-you so much for your support during these challenging times and we look forward to moving forward with you.

Shinfield Vets Team

In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet, please read the advice on this page.

What constitutes an emergency that needs immediate care?

If any of the below apply to your pet, contact us IMMEDIATELY so we can direct you to your nearest available practice.

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie.toys/clothes
  • Ingestion of poisonous/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

If the advice is to come into practice, please follow the advice below.

Advice when visiting your practice

 

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Concerned about your pet’s health but don't think it's an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. See our advice on video and telephone consultations with your vet.

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

Vaccinations

Can I bring my pet in for an INITIAL VACCINATION COURSE?

A vaccination is not deemed as an emergency and we will not be offering an initial vaccination course. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.

We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.

Can I bring my pet in for their ANNUAL VACCINATION BOOSTER?

We can postpone this vaccine for up to 3 months after the due date without requiring a restart. During these exceptional times, we ask that you delay the booster until up to a maximum of 3 months after the due date.

Routine appointments

Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video or telephone consultation with the vet or nurse.

Food and medication

How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

Operations and blood tests

Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures, until government guidelines on social distancing change.

What about ULTRASOUNDS and BLOOD TESTS?

We can deem whether this would be critical or not – please contact us to understand more.

If you still have questions that weren't covered above, please contact us directly.

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