We always aim to offer you and your pet the highest standards of care and service and are always so grateful for the time our clients spend giving us any feedback.  

We like to hear where we have provided an excellent service but also the important chance to learn about areas where we could improve.  

All feedback is appreciated and we will always try to act on your feedback as soon as possible. 

Ways we invite you to give us your feedback

All clients receive a Client Satisfaction Survey invite email within 7 days of each visit; response to this is of course optional.

Our Client Satisfaction Survey is also available to be completed online here with the option to request to hear back from us. To complete our survey please click here

Please always feel free to contact us by email on

These emails are checked daily Monday to Friday by a member of the management team and will be treated in confidence.  


Many thanks for any time you may take getting in touch

Jo Le Burn, Practice Manager


Williams Vet Care Limited trading as Shinfield Vets is registered as a limited company in England and Wales under company number: 07413123.

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